Information on this website
You can read every page without entering any personal details. The only place that asks for them is the quick enquiry form described below, and using it is optional.
This website uses Google Analytics to count visits, see which pages are read, how far a page is scrolled and which links are followed, so the clinic can improve the site. To do this, Google Analytics places a small file (a cookie) on your device; it is not linked to your name. Google Analytics is set up with its advertising features turned off, and it is not used to show you adverts. The site does not load advertising pixels.
The quick enquiry form
The WhatsApp links and buttons on this website open a short form. It asks for your name, a mobile number and, if you wish, a short message. These details are used to answer your enquiry and arrange an appointment.
When you send the form, your details go to the clinic’s enquiry records, which a service provider keeps for the clinic. The form also records the page you sent it from, the page your visit started on, and which website, advert, campaign link or AI assistant brought you here. The clinic uses this to understand how people find it. If you came from a paid Google advert, the clinic also sends Google a reference number for that advert click, together with the date and time of your enquiry, so Google can measure how many enquiries its adverts produced. This reference number does not include your name, phone number or message. It is used only to measure and improve advert performance, never to show you adverts elsewhere or add you to any advertising list.
If you arrived through an advert, a campaign link or an AI assistant, your browser keeps a note of that on your device, and it is sent only if you send the form within 90 days. The page your visit started on, and the site that sent you, are kept until you close the tab.
Sending the form then opens WhatsApp with your message filled in, and you choose whether to send it. The form does not ask for medical records. If you prefer, you can message the clinic directly on WhatsApp without using the form.
Following a WhatsApp link
WhatsApp is a separate service, and WhatsApp’s own terms and privacy policy apply there. You reach it after you send the form, or if a link takes you straight to WhatsApp. A link does not send a message automatically.
The cost page’s cash-estimate link opens the form with a question that asks for your insurer’s name and your plan’s name. This is collected only to work out your cash estimate.
Contact the clinic to ask how to provide medical records. Avoid including unnecessary sensitive information in an initial appointment enquiry.
Questions about personal information
For questions about information you have provided to the clinic, contact the clinic through its appointment contact channel. Ask how to access or correct that information and whom to contact about privacy.
General information on this website cannot replace a medical assessment. For urgent symptoms, seek urgent medical care rather than waiting for an online reply.